Wow! We’ve covered a lot of rich information in this course, so let’s review what we’ve learned. Here are the key takeaways:  You can communicate partnership with your customers through listening actively and speaking intentionally In order to execute effective customer service, know your decision triangle and practice emotional intelligence Set yourself up for success…

Relationship building in sales does not end with the introductions and negotiations, it should continue on, no matter the outcome. Whether you closed the deal or were stopped by an objection, make sure you follow up.  This means delivering on any promises that were made during the interaction–especially if this includes finalizing details of a…

Once you’ve identified your customer’s wants, needs, and abilities through meaningful discovery, you’ll know the best way to communicate how your solution brings value to the customer. After checking for feedback, it’s time to move on to closing a deal and handling objections.  Closing the deal It’s time to close the sale by ensuring the…

To further build a relationship and to discover how to guide your sales pitch, you’ll need to do some meaningful discovery through asking genuine questions. You want to discover the customer’s NWA so you can connect them to your FAB. What in the world does this mean? Let’s find out. Connecting customers’ NWAs to your…

In the next four lessons we’re going to help you create a sales flow that sets you up for success! In this lesson, we’ll start by covering the first step to a great sales flow–rapport and relationship building. AN EFFECTIVE SALES FLOW INCLUDES FIVE KEY COMPONENTS: Rapport and relationship building: Build a personal connection. Meaningful…

To succeed in your sales and customer service, you need to have the right mindset. Mindset is a huge determining factor in whether you will be successful or not. According to Stanford psychologist Carol Dweck, your beliefs play a pivotal role in what you want and whether you achieve it. In particular, you want to have…

Now that you know how to communicate partnership in any conversation, let’s talk about how to execute effective customer service. Customer service includes how you communicate with your customers and the types of experiences you create for them. It includes, but isn’t limited to, how you help solve any problems or complaints they may have.…

We know that your business has great things to offer its customers and that you’re eager to find out how you can increase your sales and grow your business. But before we can enact exceptional sales practices, we need to implement outstanding customer service. Before you can move forward with negotiations and sales, you need to communicate…

Welcome! Now that you’ve built your brand, set up your website, and connected with customers on social media, it’s time to build exceptional customer service and work through your sales flow for your business. What we’ll cover This course will be especially helpful for business owners who are directly communicating with their customers to guide their…