Lesson 1: Overview and course objectives

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Welcome! Now that you’ve built your brand, set up your website, and connected with customers on social media, it’s time to build exceptional customer service and work through your sales flow for your business.

What we’ll cover

This course will be especially helpful for business owners who are directly communicating with their customers to guide their experience and obtain sales. But, even if all your sales processes are fairly hands-off through your eCommerce site, there is still a lot you can learn from this course about best practices for building relationships with your customers.

BY THE END OF THIS COURSE, YOU’LL KNOW HOW TO: 

  • Develop skills that help you build relationships with your customers
  • Think through customer service decisions and guide the customer experience
  • Establish a growth mindset to help you make sales and connect with your customers
  • Create an effective sales flow

Sound good? Let’s get started!