Lesson 9: Review and wrap-up
Wow! We’ve covered a lot of rich information in this course, so let’s review what we’ve learned. Here are the key takeaways:
- You can communicate partnership with your customers through listening actively and speaking intentionally
- In order to execute effective customer service, know your decision triangle and practice emotional intelligence
- Set yourself up for success in your sales or customer service interactions by developing a growth mindset
- Create an effective sales flow by building rapport, engaging in meaningful discovery, delivering a value-based and assumptive close, handling objections with poise, and following up in a timely manner
Apply what you’ve learned
Here’s a to-do list to get you started on developing the skills you need for excellent customer service and sales.
4 TO-DOS
- Practice the principles of active listening
Try it on a friend, or family member and ask for feedback to better your communication. - Work on your decision triangle
Brainstorm your guiding principles to help you make key decisions. - Find a podcast, book, or videos that can help motivate your growth mindset
If you want to be inspired by other small business owners, check out GoDaddy’s Made Here podcast. - Evaluate your sales flow
Review lessons 5 – 8 and note specific ways you can improve your sales process.
Congratulations! You’ve learned core concepts and skills that will help you build exceptional customer service and sales processes.
As you start making more and more sales, you’ll be storing more and more customer information on your website. Check out Course 10 to learn how to keep that information, and your site, safe!